The Growth Acceleration Agency

Job Opportunities

We are JOY, an independent full-service marketing agency filled with talented people that deliver across Brand Strategy, Media, Creative and Production. We fundamentally believe in the principle of ‘better together’, we work as one team to tackle each brief and provide the best integrated solutions for our client's needs.

Digital Account Director (Media) – JOY

 Overview of job

JOY is one of Australia’s leading independent agencies.  We opened our doors 20 years ago, motivated by a desire to do better, more creative, more successful work to drive growth for our clients - and to have a great time doing it!   

We are a values-driven organisation.  Care, Substance, Vision and JOY is what we value.  This is what underpins our high client and staff retention history. We truly are different to the rest, and we’d love to talk to you about why and how. 

With an integrated offering spanning Media, Creative, and Brand, we act as trusted advisors to a great set of clients, and our business has enjoyed significant growth over the past 12 months. 

We are currently looking for a digital oriented, passionate Account Director to join our team, where you’d have the opportunity to work with a range of clients in Beauty, entertainment, lifestyle, auto, and finance.

Why you will love this role 

  • As someone who is proactive and takes initiative, you will enjoy the ability to own tasks and lead client engagements, driving integrated planning, buying and optimisation for clients. You’ll be given the chance to own and cultivate client relationships. 

  • You will collaborate with some of the smartest and most creative minds in the business in both media and creative on a daily basis, the learning opportunity is huge and the opportunity to build amazing campaigns is even bigger. Come meet us, you will see. 

  • Our clients are open to new ways and highly respectful of JOY’s contribution to their business. Our client partnerships are truly different to the norm. We’re happy for you to talk to them if you’d like. 

  • You will be able to share your passion for media with clients and team. We believe in harnessing and unleashing your potential to deliver great work for clients. A desire to get the best out of our staff to succeed in their career is important to us. 

  • Your working experience will be JOYful. We believe you should get great satisfaction out of the work you do and have a great time doing it. A genuine agency culture is what sets us apart. 

What you will need to bring to the table  

  • A strong foundation in media fundamentals.  What works, how it works best and why. 

  • Experience in cultivating great relationships with media partners and clients to deliver exceptional service and media implementation planning work.  

  • Holistic channel planning experience– Digital, SEM, Social , OOH and TV , Radio – you will have worked / had exposure across all channels and understand a full got-to-market solution.  In platform experience would be beneficial but not mandatory.

  • Finance and admin excellence – you’ll appreciate that this detail is important for clients and to operate our business effectively, and therefore have a strong attention to detail and understanding of client financial management.  

  • Natural interest and understanding of people, behaviours, decision making etc.  You will talk to your audience target to understand their real drivers and apply to your work. 

  • Experience in using a range of media/communications tools (e.g. Roy Morgan) 

  • The ability to create and strongly deliver a well-structured, persuasive and interesting presentation 

  • 4+ years experience 

What makes a great Digital Account Director at JOY  

  • You’re a collaborator.  You love working with others, building on ideas and ensuring every part of the puzzle works together seamlessly.  

  • You find a way.  You have a problem-solving way of being. 

  • You have a curious mind.  You naturally seek to understand and have an investigative nature. 

  • You form strong relationships.  With clients, media, your JOY team, because you know how important they are.  

  • You’re left and right brained.  You’ll love both analytical and creative thinking, but of course you’ll probably lean towards one.   

  • You’re agile.  You can think on your feet and move quickly to adjust to new information. 

  • You’ll have a strong POV.  You will love sharing it. 

  • You care.  You’ll treat your client’s business like it is your own. 

  • You have vision.  You think about the future, and how to help clients untap business growth.

The Nuts and Bolts Job Description

Key Tasks: 

  • Manage the business for identified key clients and be the main contact for media communication. Build and develop solid and influential relationships with your clients. Develop a deep understanding of your client's category to have an enhanced understanding of their communication needs. 

  • Anticipate clients’ business needs and proactively approach them with media solutions to help grow their business  

  • In collaboration with strategists develop recommendations in line with strategic business strategy, across Digital , Social, SEM  and ATL and integration with creative approach.  

  • Media strategy & planning and oversight of implementation across omni channel media plans.

  • Ensuring that the campaign is informed by genuine insights and delivers on key objectives. 

  • Working on new business pitches where required. 

  • Work closely with leadership and Business Directors to identity opportunities for diversified services 

  • Develop strong media relationships that benefit the client 

  • Knowledge and understanding of marketplace trends and developments and their implications. Ensure this is communicated to staff and clients 

  • Training and upskill your direct reports , ensuring the team is always across digital innovation and ways to reach our clients audiences

Process, admin & reporting:  

  • Manage the preparation of client documentation and financial reconciliation across client business. 

  • Budget management and forecasting for internal financials. 

  • Set up processes to reduce human error rate for financial related tasks and pacing. 

  • Approve and analyse all client account queries and ensure these are answered within agency guidelines. 

  • Ensure that activity, that is booked, is loaded into financial systems accurately. 

  • Ultimately responsible for managing the accurate and timely delivery media reporting. 

KPIs: 

  • Overall measured client satisfaction and business results. 

  • Team satisfaction and performance. 

  • Excellent relationships with internal and external parties. 

  • Driving innovation 

Skills: 

  • Structured & Organised 

  • Thorough understanding of all digital media channels & ATL.

  • Understanding of agency media systems e.g. BMD 

  • General  

  • Effective communication  

  • Client leadership 

  • People management 

  • Highly productive  

  • Problem solving & critical thinking 

  • Enthusiastic & inspiring leader 

  • Excellent general presentation skills 

  • Negotiation theory & past experience 

  • Sound business acumen  

Salary range: 

  • $115,000 - $130,000

Date Posted: 

  • 22nd April 2026

Why JOY?

  • Genuinely fully integrated agency, 70% of clients are multi discipline across brand, media, creative and culture functions, and we take a balanced and objective approach to deliver best solution for clients.

  • Senior leadership team heavily involved in day to day providing great learning and growth opportunity.

  • Senior client relationships meaning ideas get off the page and into market quickly.

  • Clear and pervading values that are lived in our day to day.

    • CARE – We make it personal, like it’s our own money and our own campaign, sweating the details to ensure success.

    • CREATIVITY – We create an edge by looking for all the ways creativity can make a difference.

    • SUBSTANCE – We never make assumptions and always scrutinise industry rhetoric – we bring true experience, expertise and insight to every decision.

    • ENTERPRISE – We think business, not just communications, understanding what real success looks like and how everything needs to align to get there.

  • Clear KPIs and progression paths for all employees.

  • Reward and recognition culture.

  • Independent spirit, approach and culture, with benefit of global network agency tools, systems and leverage (pricing, access) via partners such as OMG.

  • Commitment to ethics.

    • Certified LGBTQIA+ inclusive business.

    • Formal policies and practices around sustainability, gender/equality.

    • Signatory to IMAA reconciliation charter.

JOYPerks

  • Flexible working - 3 days in office (most people doing Tue/Wed/Thu) / 2 days from home.

  • JOYfit - weekly lunchtime fitness, run by one of our team who is also a personal trainer.

  • On site pool available.

  • JOYConnect – Regular agency get together to celebrate birthdays and share work and business updates, done over breakfast, lunch or drinks.

  • JOY Do-Good – one day per year off to ‘do good’ for a charity partner of your choice.

  • JOYriders – our social club who organise regular agency social occasions and things to do!

  • Annual JOYfest – our annual agency business update, done with a social celebration as well. This includes the announcement of our JOYstar employee of the year with a nice reward.

  • General nice office perks, breakfast, fruit, steady stream of chocolate, fully stocked bar by our wine-aficionado founders!